Bamboo is known to be 5 times more absorbent than cotton. In addition to being hypoallergenic and antibacterial, it has antioxidant properties. Unlike other fibers, it absorbs excess moisture faster and dries very quickly. It is by far one of the most comfortable fabrics on the market.

All our pieces require special attention.
It is best to wash them on the delicate cycle and in cold water. Avoid the dryer and preferably dry them flat. Never use bleach or other products that are not suitable soaps.

For underwear, you can refer to the size guide right here.

For sweaters, onesies and pajamas, you can refer to the size you normally take in your clothes. The sweaters are already much bigger. They are “oversized” style.

If you don't want to be tight in the other pieces, choose a larger size

Visit our Become an Ambassador page to learn more about becoming a POPunderwear Ambassador.

Every month, we add classic underwear inventory, but to find out more, we invite you to follow our Instagram page!

Generally, we have a new collection once a month. To be aware of the latest news and official launch dates, we invite you to follow our Instagram page.

Jessika    

Underwear - Top XSmall, Bottom Small
    Babydoll - Small
    Onesie - Small
    Sweaters - Small
    Swinsuit - Ensemble Small

Vahiné    

Underwear - Small Set
    Babydoll - Small
    Onesie - Small
    Sweater - Small
    Swimsuit - Small Set

Unfortunately, we cannot modify an order that has already been created. You can write to us info@popunderwear.com so that we can check if the request has already been processed. If this has not been done, we can cancel it.

However, if the order has been processed, you can refer to the return section to follow the steps to return the items. Certain conditions apply.

For orders with tracking: As soon as your order is sent, you will receive a confirmation email which will contain your tracking number. Your tracking number will be activated when the carrier has picked up your package at our warehouse.

For orders without tracking: As soon as your order is shipped, you will receive a confirmation email. Packages without tracking are sent via Canada Post using standard stamped mail.

*Note that, during collection launches, delivery times are longer given the high volume of orders to be shipped. Allow 4-5 additional working days to the deadlines below*

You can contact the Canada Post team directly at 1-866-607-6301 or Purolator at 1-888-744-7123 with your tracking number.

They are the ones who will be able to tell you exactly where your package is.

If they ever tell you that they can't find it (very rare), write to us at info@popunderwear.com. We'll take care of the rest with you.

If you received the wrong order or the wrong product, you must write to us at info@popunderwear.com mentioning the following elements:

·      your name
·      your order number
·      a short summary of the situation

*Very important to notify us upon receipt of the order or within 10 days. After 10 days, we will not be able to process your request*

** However, do not send us back the piece received by mistake without having had an answer from us. We'll email you if you need to resend it.**

Rest assured that we are taking all necessary means to resolve the situation to provide A1 customer service!

If you received a defective product, you must write to us at info@popunderwear.com mentioning the following elements:

·      your name
·      your order number
·      a short summary of the situation

*Very important to notify us upon receipt of the order or within 10 days. After 10 days, we will not be able to process your request*

** However, do not send us back the defective piece received without having had an answer from us. We'll email you if you need to resend it.**

Rest assured that we are taking all necessary means to resolve the situation to provide A1 customer service!

Once the order has been paid for, it is unfortunately no longer possible to add a promo code since our system does not allow it.

Before any exchange or return, you must meet all the criteria below:

· The item must be returned within 30 days from the day it was received.

· Items have not been worn, washed and are in their original condition.

Thereafter, you must contact us via email at info@popunderwear.com with the title: Exchange or Return as well as your #POP order number

In the email, tell us:
your name
· the piece you wish to exchange/return.
your order number

After receiving approval from customer service, please send your item by mail by writing your name and the desired item inside your package.

The package must be sent to us at your expense with the carrier of your choice to the following address:

Pop Underwear
55 rue Louvain Ouest,
Office 360-07
Montreal, QC H2N 1A4

If the return meets the criteria listed below, POPunderwear agrees to refund the amount of the order as well as the taxes related to the order, less the initial shipping costs, in the form of an online store credit . Shipping costs are at the customer's expense.

· The item must be returned within 30 days from the day it was received.

· Returns/exchanges are accepted if the items have not been worn or washed and are in their original condition.

If these conditions are not met, we will have no choice but to send the package back to you at your expense, as we will not accept your request.

We strongly recommend returning the package with a tracking number so that the package can be tracked.

Note that it may take up to five business days after we receive the package before we process your return.

You will receive an email confirmation when we have issued the refund in the form of online store credit .

All delivery charges, including those for returns or exchanges, are non-refundable.